Privacy Page

We only collect data essential to delivering a seamless customer and operational experience.

A. Personal Information

- Name
- Email address
- Phone number
- Billing & shipping addresses
- Account details (if you create one)

B. Transactional Data

- Order details
- Payment confirmations (processed via secure third-party providers; no card details stored)
- Invoices & receipts

C. Device & Technical Data

- IP address
- Browser/device information
- Website usage metrics
- Cookies & tracking pixels
- Session logs

D. Engagement Data

- Contact form submissions
- Chat transcripts
- Customer support interactions
- Feedback or survey responses

We utilize collected data to optimize operations, enhance customer journeys, and elevate service delivery.

Operational Use Cases

- Processing orders & transactions
- Providing customer service support
- Handling returns, exchanges, and warranties
- Managing user accounts

Experience & Optimization

- Personalizing content & product recommendations
- Running analytics and performance tests
- Improving website functionality

Marketing & Communication

- Order notifications & service updates
- Promotional emails (opt-in only)
- Retargeting and digital advertising

Compliance & Security

- Fraud monitoring
- Legal and regulatory compliance
- Securing platform infrastructure

We use cookies, tags, and analytics tools to streamline navigation and enhance user experience. You may control cookie settings through your browser, but disabling them may impact site performance.

We never sell personal data. We share information strictly within operational and compliance boundaries.

A. Authorized Third Parties

- Payment processors
- Shipping & logistics providers
- Cloud hosting & IT support vendors
- CRM, marketing, and analytics platforms
- Fraud prevention services

B. Legal & Compliance

We may disclose data when required by:
- Law enforcement
- Government authorities
- Court orders
- Regulatory requirements

C. Corporate Transactions

In case of mergers, acquisitions, or restructuring, customer data may be part of the transferred assets.

We utilize robust security protocols including encryption, controlled access, and periodic audits. Despite advanced safeguards, no online transmission method is fully immune to risk. We continuously upgrade our systems to stay ahead of threats.

We retain personal data only for as long as necessary to fulfill operational, legal, and service-based requirements. Users may request deletion subject to regulatory obligations.

Depending on your region, you may have rights to:
Access your personal data
Correct inaccuracies
Request deletion
Restrict or object to processing
Request data portability
Opt-out of marketing communications
Withdraw consent

Submit requests at: privacy@jivacasa.com

Our services are not intended for individuals under 16. We do not knowingly collect information from minors.

Your data may be processed outside your home country. We implement contractual measures to ensure legal protection across borders.

We may update this Privacy Policy periodically. Revised versions will be posted here with an updated revision date.